Introduction
Hayward Utility Services Ltd (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or engage with our services.
We are registered in England and Wales and operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
Information you provide directly
When you contact us or request a quote, we may collect:
- Name and job title
- Company name
- Email address
- Phone number
- Project details and requirements
Information collected automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Pages visited and time spent
- Referring website
How We Use Your Information
We use your personal information to:
- Respond to enquiries and provide quotes
- Communicate about projects and services
- Improve our website and services
- Comply with legal obligations
We will never sell your personal information to third parties.
Legal Basis for Processing
We process your personal data based on:
- Legitimate interests – to respond to enquiries and provide our services
- Contract – where necessary to fulfil a contract with you
- Legal obligation – where required by law
Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Contact enquiries are typically retained for 2 years.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Restrict processing
- Data portability
- Object to processing
To exercise any of these rights, please contact us using the details below.
Cookies
Our website uses essential cookies to ensure proper functionality. For more information, please see our Cookie Policy.
Third Parties
We may share your information with:
- IT service providers who help us operate our website
- Professional advisers (accountants, lawyers) where necessary
All third parties are required to handle your data in accordance with UK data protection law.
Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Hayward Utility Services Ltd
Pantypwllau, Coity
Bridgend CF35 6BP
Company number: 10946012
Email: info@haywards.ltd
Phone: (01656) 224 061